“This is a fantastic time to be a marketer because of what the web enables us to do.”Christine Dahm
Vice President of Marketing
In 2007, Koel Thomae, an Australian expatriate who had been living in Colorado, was back in Queensland visiting her family. While cycling home from the beach community of Noosa, she stopped and bought a clear tub of something creamy and delicious. It was passionfruit yoghurt, and upon tasting it, Koel realized that it was too good to stay hidden in the Land Down Under. She licensed the recipe from its creator and set out to start her own yoghurt company back in Colorado. After spotting a local farm’s flyer for home milk delivery service, Koel cold-called fourth-generation farmer, Rob Graves. Together, they founded noosa yoghurt in 2010, initially selling their products at farmers' markets throughout the state.
For noosa yoghurt, online marketing has always been the preferred way for reaching customers. They use YouTube and AdWords, Google's advertising program, to “effectively reach a highly targeted audience of people who are interested in super-premium, delicious-tasting yoghurt," says Vice President of Marketing Christine Dahm. And Google Analytics helps them better understand their customers’ online behavior while keeping marketing spend on a budget. “These Google tools allow smaller companies like us to be really targeted and efficient with our dollars,” Christine adds. “That just isn’t possible with other forms of marketing like television, which reaches so many people who have little to no intention of buying our product.”
With mouth-watering flavors like caramel-chocolate-pecan, strawberry-rhubarb, and blackberry-serrano, noosa’s products can now be found in stores nationwide. They have tripled their business since 2014 and nearly quadrupled their workforce to keep up with demand. In fact, of the 250 people they employ, over 180 are making the yoghurt. The company is also committed to their local community in Northern Colorado. In addition to supporting school fundraisers and conservation efforts, noosa sources all of their milk and honey from a network of farmers within 40 miles of their facility. “Being self-manufactured in Colorado is an important element of what we do,” Christine explains. “We want to make the best-tasting yoghurt in the finest way possible. It’s our mission to make a product that, when someone eats it, they say, ‘Wow. Are you sure that’s yoghurt?’”