“From making informed business decisions to communicating with our clients, we are a digital-first company. It’s what allows us to compete with larger brands.”Fan Bi
Blank Label makes custom clothing for men of all body types and sizes. “We believe everyone should feel confident in the clothes they wear,” says CEO Fan Bi. “It’s frustrating to be uncomfortable, so our goal is to provide a personal, custom fit to every client we see.” Launched in 2009 as an e-commerce brand, Blank Label now has six locations around the U.S., with more on the way. Their repertoire has grown from dress shirts to the full professional wardrobe, including suits, chinos, top coats, and more. And the company is determined to become a household name in the world of custom tailoring. “Custom has existed for a long time, but there’s still no category-defining brand for it. We hope to be the ones to build that,” Fan shares.
While their brick-and-mortar business has taken off in recent years, Fan intends to keep the company planted in its digital roots. “Digital brings a lot more accuracy to the way we make decisions,” he says, noting that 85 percent of their overall marketing budget goes to online advertising. From the beginning, AdWords, Google’s advertising program, has played a key role in the business. “AdWords has helped us reach the customer who needs us, who is searching for the exact thing we deliver,” Fan explains. Google Analytics provides crucial conversion data to back up their marketing decisions, and Google My Business helps them make the most of their online presence, providing an avenue for customer feedback and reviews. The company also uses Gmail and other G Suite tools to keep their internal and external communications efficient. “Google and the whole ecosystem is very much top of mind for us,” Fan adds.
Over the years, Blank Label has served tens of thousands of clients, many of whom become return customers and refer family and friends. With consistent double-digit annual growth, they are working toward dozens of more locations, all while staying close to the communities they’re already a part of. “We are active participants in the local charity scene wherever we have store locations. It’s important to us that we be engaged with our communities,” Fan shares. Throughout the company’s growth, Fan has appreciated the opportunity to build a business that has a meaningful impact on people’s lives. “We have clients who, before coming into our store, have never been able to find comfort in what they wear. Being able to help them really makes it all worth it,” he says.