“The web and e-commerce allow us to compete with the giants out there—it helps level the playing field.”Sarah Miller
Director of Marketing
As the nation’s leading importer of organic, Fair Trade-certified, non-GMO sugars, agaves, and honeys, Wholesome Sweeteners is a small company making a big impact. “Doing good is essential to everything we do,” says Director of Marketing Sarah Miller. Founded in 2001, when organic and Fair Trade sugars were unheard of in North America, they started out with three simple products: organic sugar, raw sugar, and molasses. They have branched out into value-added products, including Organic Frostings and their allergy-free candy brand, Surf Sweets. Today, Wholesome is a leader in both the retail and bulk ingredient arenas—you can find Wholesome ingredients in popular organic teas, cereals, sodas, and more. “Wholesome is everywhere,” says Sarah. And wherever they go, they bring a strong set of values. “We don’t compromise on delivering absolutely delicious products and doing it in an ethical way,” she adds.
To share their message with a wider audience, Wholesome Sweeteners leverages the power of the Internet. They use Google tools to broadcast and distribute their unique offerings in more targeted ways. “We just launched a video on YouTube about our pesticide-free Organic Honey, and how we protect our supply chain from hives to shelves. It really helps us tell our story in a succinct way,” Sarah explains. To reach customers directly, half of their marketing budget goes to digital, including AdWords, Google’s advertising program. They work with a wide suite of Google products, from DoubleClick, to Tag Manager, to Analytics, all of which help them optimize their online presence and boost e-commerce sales. “Through Google’s multiple tools, you can prove that your advertising efforts drive sales, solving the marketer’s dilemma—this is the Holy Grail,” says Sarah.
Seeing the company’s impact is meaningful for Sarah. Her passion comes from their strong commitment to the environment and the wellbeing of farmers they work with around the world. They pay additional Fair Trade premiums to their farmers to invest in schools, healthcare, and other means for improving their lives. “So many global farmers live in poverty,” Sarah notes. “By paying additional Fair Trade premiums, we can help them rise out of that.” Wholesome Sweeteners’ mission also includes their local community, where they support Hurricane Harvey relief efforts, clean oceans, animal rescue, and families in need. In the future, Sarah hopes to bring even more awareness to the goodness of their products. “We’d love to make our organic products more accessible to all Americans.”